Question 1

How Do You Ensure Translation Quality?

Accepted Answer

Every translation goes through a two-stage quality assurance process: primary translation by a native-speaking specialist with subject-matter expertise, followed by an independent review by a second qualified linguist. For certified, sworn, and submission-critical documents, a third-stage terminology and consistency check is applied. We do not use unedited machine translation output on any project.

Question 2

What Is the Difference Between Translation and Localization?

Accepted Answer

Translation converts the words of a source text into another language. Localization adapts the full content experience for a target market, including vocabulary choices, cultural references, units of measurement, date formats, and tone. For marketing and web content, localization typically delivers better results than straight translation because it prioritizes how the message lands, not just whether it is linguistically accurate.

Question 3

How Long Does a Translation Project Take?

Accepted Answer

A professional translator works at roughly 2,000 to 2,500 words per day while maintaining quality. For larger volumes, we assign a team of specialists working in parallel. Standard documents such as birth certificates and short contracts are often returned within 24 to 48 hours. For large or complex projects, we provide a confirmed delivery date before work begins. Urgent turnaround is available when the scope allows.

Question 4

How Much Does a Translation Cost?

Accepted Answer

Translation is priced per word, with rates that vary by language pair, subject complexity, and turnaround requirement. Rare language pairs and highly specialized fields such as medical or legal typically carry a higher rate than common language pairs and general content. We provide a free, itemized quote before any work starts, and there is no obligation to proceed after receiving it.

Question 5

Do You Use Translation Memory?

Accepted Answer

Yes. Translation memory tools store previously translated segments so that repeated or near-identical content across documents is applied consistently and does not need to be retranslated. For ongoing clients with large volumes, translation memory significantly reduces both cost and turnaround time. All memory is stored per client and never shared with other projects.

Question 6

Do You Handle Specialized or Technical Content?

Accepted Answer

Yes. Our translator network includes specialists in legal translation, medical and pharmaceutical, technical and engineering, IT and software, financial, and marketing content. Subject-matter expertise is a condition of working with us: every project is matched to a translator with a demonstrable background in the relevant field. We do not assign generalist translators to specialist content.

Question 7

What File Formats Do You Accept?

Accepted Answer

We accept all common document and web formats: Word (.docx), PDF, PowerPoint (.pptx), Excel (.xlsx), HTML, XLIFF, JSON, InDesign (.idml), plain text, and most CMS export formats. If your format is not listed, contact us. We handle file conversion where needed so you do not have to prepare special source files.

Question 8

Do You Offer Proofreading and Editing of Existing Translations?

Accepted Answer

Yes. If you have a translation produced internally, by a freelancer, or by a machine translation tool that needs professional review, we offer standalone editing and proofreading services. We assess the source and translated text together and identify gaps in accuracy, terminology, fluency, and style.

Question 9

How Do I Request a Translation Quote?

Accepted Answer

Use the Get a Free Quote button on this page or any service page. Upload your document or describe the project, tell us your source and target languages, and provide your deadline. We respond within eight business hours with a fixed price and confirmed timeline. For recurring or high-volume work, ask about our preferred-client rates.

Question 10

What Happens If I Am Not Satisfied With a Translation?

Accepted Answer

We stand behind every delivery. If you have concerns about accuracy, terminology, or style, contact your project manager and we will address them within the original scope at no extra cost. Our two-stage QA process is designed to catch issues before delivery, but if something does slip through, we fix it promptly.

Question 11

What Is Included in a Website Translation Project?

Accepted Answer

A complete website translation covers all visible page content plus the invisible layer that affects search rankings: meta titles, meta descriptions, image alt text, and URL slugs. We also handle navigation labels, button text, form fields, and error messages. For e-commerce sites, product titles, descriptions, and checkout flows are included. You receive the translated files in whatever format your CMS or development team needs.

Question 12

Do You Translate WordPress Websites?

Accepted Answer

Yes. We work with WordPress sites using WPML, Polylang, and TranslatePress, and can deliver translations as import-ready files or directly into your existing multilingual setup. We are also familiar with the Gutenberg editor and common page builders. If you are setting up a multilingual WordPress site for the first time, we can advise on plugin selection and URL structure before translation begins.

Question 13

What Is SEO Translation and Why Does It Matter?

Accepted Answer

SEO translation goes beyond converting words from one language to another. It means researching the keywords your target audience actually uses in their language, adapting headlines and body copy to match local search intent, and translating metadata to support local rankings. Translating only the visible page content while leaving meta titles and alt text in English means your site will not rank in foreign search results. Our SEO translation covers the full page layer.

Question 14

Can You Translate Metadata, Alt Text, and URL Slugs?

Accepted Answer

Yes, and we strongly recommend it. Meta titles, descriptions, and alt text are indexed by search engines. Leaving these in English on a foreign-language page creates a mixed-language signal that undermines rankings in local markets. URL slugs require more care since changing them affects existing links and crawl paths: we advise on the right approach for your setup before making any changes.

Question 15

Do You Work With WPML or Other Translation Plugins?

Accepted Answer

Yes. We have extensive experience with WPML and can deliver XLIFF files directly compatible with its import flow, or work inside your WPML account if you grant us access. We also work with Polylang, Loco Translate, TranslatePress, and Weglot. Ask us about your specific plugin setup when you request a quote.

Question 16

How Do You Handle Translated Content Updates as Our Website Changes?

Accepted Answer

We offer ongoing maintenance retainers for clients who regularly update or add content. Translation memory ensures that previously translated segments are reused automatically, so you only pay for new or changed text. Update requests are typically returned within 24 to 48 hours. For larger content operations, we set up a dedicated project workflow to keep administration on your side as light as possible.

Question 17

Can You Translate Marketing Campaigns and Ad Copy?

Accepted Answer

Yes. We localize marketing campaigns across all formats: print collateral, digital display ads, email sequences, Google Ads, social media copy, and video scripts. For campaign copy where literal translation would underperform, we offer transcreation: the message is recreated in the target language to carry the same emotional impact rather than just the same words.

Question 18

What Is Transcreation and When Do I Need It?

Accepted Answer

Transcreation is the process of recreating a piece of content in the target language so that it resonates with the local audience, rather than translating it word for word. It is the right choice when the source text relies on wordplay, cultural idioms, humor, emotional appeal, or brand tone that would not survive direct translation. Common use cases include taglines, advertising headlines, social media copy, and product naming. Transcreation projects are priced by the deliverable rather than by word count.

Question 19

What Is a Certified Translation?

Accepted Answer

A certified translation is a translation accompanied by a signed statement from the translator or the agency confirming that the translation is a true and accurate representation of the original document. The certification includes the translator's full name, credentials, signature, and date. This makes the translation officially acceptable to immigration authorities, universities, government agencies, notaries, and courts in many countries, including the US.

Question 20

What Is a Sworn Translation and How Does It Differ From Certified?

Accepted Answer

The terminology varies by country. In the US, a certified translation refers to any translation with a signed accuracy attestation. In most European countries, a sworn translation is produced specifically by a translator who has taken an official oath before a court or public authority, giving the certification legal standing in that jurisdiction. BeTranslated offers both formats. We confirm which is required for your receiving authority before we begin.

Question 21

Which Documents Require a Certified Translation?

Accepted Answer

Any document submitted to a public authority, immigration office, embassy, notary, or court typically requires certified translation. Common examples include birth certificates, marriage and divorce certificates, academic transcripts, diplomas, passports, national ID cards, powers of attorney, and medical records. The exact requirement depends on the destination country and the authority receiving the document.

Question 22

Are Your Certified Translations Accepted by Embassies, Courts, and Government Agencies?

Accepted Answer

Yes. Our certified and sworn translations are accepted by embassies, consulates, USCIS, UK Visas and Immigration, EU immigration authorities, national courts, and public authorities across 50+ countries. If you are unsure whether our certification meets the specific requirements of your receiving authority, we confirm this before work begins. We have worked with these institutions for over 20 years.

Question 23

Do You Provide Notarized Translations?

Accepted Answer

Yes. For documents that need to be presented before a notary public, or that require a notarial seal in addition to the translator's certification, we can coordinate notarization as part of the service. Requirements vary by country. Let us know the authority and destination country and we will confirm exactly what is needed.

Question 24

What Is the Turnaround Time for Certified Translations?

Accepted Answer

Most standard documents, including birth certificates, marriage certificates, and academic transcripts, are completed within 24 to 48 hours. Longer legal documents depend on word count and complexity. If you are working against an immigration deadline or a court filing date, tell us upfront. We offer expedited turnaround for urgent submissions and confirm a realistic delivery date before we begin.

Question 25

How Do I Submit My Document for Certified Translation?

Accepted Answer

Upload a scanned copy (PDF, JPG, or PNG) when requesting a quote. A clear, high-resolution scan is usually sufficient: you do not need to send the physical original unless your receiving authority specifically requires the certified translation to be bound to the original document. If a document has stamps, seals, or handwriting, please ensure the scan is legible. We flag any readability issues before work begins.

Translation Services FAQ for Documents and Websites

General Translation Questions

Website and Localization Translation (B2B)

Sworn and Certified Translation (B2C and Legal)

Translation Questions: Talk to a Specialist